Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fortis Security Platform Ltd. ("Company," "we," "us," or "our") regarding your use of the Fortis platform and related services (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

Definitions

Fortis operates a digital marketplace that connects businesses and individuals seeking security services with vetted security providers across Europe. Our Service includes:

• Online platform for discovering and comparing security providers
• Quote request and management system
• Communication tools between clients and providers
• Payment processing services
• Review and rating system
• Customer support services

User Accounts

Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You may not create multiple accounts or share your account with others

Eligibility

• You must be at least 18 years old to use our Service
• You must have legal authority to bind any organization you represent
• You must not be prohibited from using our Service under applicable laws

You agree not to use our Service to:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users or security providers
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to the Service or user accounts
• Use the Service for any illegal or unauthorized purposes
• Circumvent security measures or technological restrictions
• Collect or harvest user information without consent

Security Provider Requirements

Security providers using our platform must:

• Hold valid licenses and certifications required by local law
• Maintain appropriate insurance coverage
• Provide accurate information about services and pricing
• Respond to client inquiries in a timely manner
• Deliver services in accordance with agreed terms
• Comply with all applicable laws and regulations
• Maintain professional standards and conduct

Payment Terms

Platform Fees

• We may charge fees for certain premium features or services
• All fees are clearly displayed before purchase
• Fees are non-refundable unless otherwise specified

Service Payments

• Payments for security services are made directly between clients and providers
• We may facilitate payment processing through third-party providers
• Dispute resolution for service payments follows our dispute resolution process

Disclaimers

• We do not guarantee the quality, safety, or legality of services provided by third parties
• We are not responsible for the actions or omissions of security providers
• All security services are provided by independent contractors
• We make no warranties about the availability or reliability of our Service
• The Service is provided "as is" without warranties of any kind

Limitation of Liability

To the maximum extent permitted by law, Fortis shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of security providers or other third parties
• Any damages arising from security incidents or breaches by providers
• Technical issues, downtime, or service interruptions

Our total liability for any claims shall not exceed the amount paid by you to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Fortis, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Dispute Resolution

Platform Disputes

For disputes related to our platform or these Terms:

• Contact our customer support team first
• Participate in good faith mediation if requested
• Disputes will be resolved under English law in English courts

Service Provider Disputes

Disputes between clients and security providers should be resolved directly. We may provide assistance but are not obligated to mediate such disputes.

Termination

By You

You may terminate your account at any time by contacting customer support.

By Us

We may terminate or suspend your account if:

• You violate these Terms or our policies
• You engage in fraudulent or illegal activities
• We are required to do so by law
• We discontinue the Service

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through email or platform notifications. Continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.